SektorCepte · 2026-10-26
Merge a Duplicate Business Profile
Two profiles for one door split the stars, the photos, and the calls. The customer picks the one with the wrong hours.
Two profiles for one door split the stars, the photos, and the calls. The cause is usually simple. A member of staff opened the second, or an old directory listing is still alive. The customer does not know which one is you. They pick the one with the wrong hours. A tyre shop found a second profile opened years ago on the old line. It had two reviews. The main profile held the rest. He claimed the old one, made the name and address the same, and asked for a merge. Then he called to see that the old line no longer sat on the listing. Writing yourself a star from the second profile in order to move the reviews puts both listings in trouble.
1. Search your name and your street, and note every listing that is really your door.
Do not put the shop next door on your own list. Only the same threshold and the same work. The note shows, before the merge, which listing is the full one.
2. Keep the profile that has the reviews and the history, and merge the empty twin into it.
Keeping the empty one and deleting the full one throws the stars away. The merge request goes from the full one. If both are full, keep the older one with more reviews.
3. Make the name, the address, and the phone the same before you ask for the merge.
Only then is it plain that they are the same door. A street written differently looks like two shops. The spelling should be exact, and even a shortening splits them.
4. Do not write yourself a review from the second profile in order to carry the stars.
That shortcut puts both listings in trouble. A star moved by asking a customer does not work either. The star comes with the merge, it is not pushed by hand.
5. After the merge, read the hours, the category, and the photos.
A merge does not always carry every field. If an hour is missing, enter it that day. If a photo of the old line remains, take it down, and bring a frame of the new door forward.
After the merge the tyre shop saw one listing. The two reviews joined the main pile. The old line was not on the list. The hours and the category were there, one photo had dropped, and he uploaded it again. The customer now looks at one set of hours.
When the merge is finished, repeat the search every morning for a week. If the second listing comes back, the request may have fallen, so ask again. If the returned listing has a new review, ask to carry that too, and do not copy it by hand. Tell the staff in one sentence why opening a second account is wrong. Good intention splits the stars. Also close the old copy that still sits on a directory that week. If the directory stays open, the map may give birth to the listing again. One door, one listing, one set of hours. When those three hold, the customer does not wait at the wrong shutter.