SektorCepte · 2026-10-26
Write the Delivery Area and the Fee Together
The districts you cover and the fee for each should sit in one sentence. No surprise at the door, and no second version in the chat.
A delivery argument rarely starts from the goods themselves. The district is named, and the fee is named at the door. The person has already chosen the trip on that basis, and hears another figure when you arrive. The area and the fee should live in one place. That place is the delivery line on the site, the foot of the catalogue, and your quick reply. All three name the same districts and the same fees. If one stays old, the customer treats the old one as what they are owed.
1. Write the fee beside the district name
Keep the list short. Each line holds a district and the fee for that district. The neighbourhood within walking distance is one line, the centre of the district another, outside the district another. If you do not go outside, write that you do not go. Do not write that it is open to bargaining. A sentence that says bargaining is possible opens every order into an argument. If the fee is one figure, one line is enough: inside these districts the delivery fee is this. If the fee changes with the piece, say that on the same line. Heavy goods are separate, a small parcel is separate. Remembering the difference at the door carries the argument to the door. Do not leave the fee spoken only. A spoken fee shifts a little with every person who carries the bag.
2. Name the neighbourhood on the edge
If the district is large, the edge stays vague. Name three neighbourhoods on the edge that people ask for often. One inside, one outside, one only on a set day. If there is a set day, write the day. A Tuesday round that people believe runs every day upsets the person who asks on Monday. You do not need to draw a map. Three neighbourhood names are clearer than a line. If you have started going to a new estate, add it to the list that week. If you have stopped, take it off that week. A neighbourhood that stays on the list is a promise. Keeping a neighbourhood you cannot serve produces an empty trip.
3. Repeat the fee on the order line
The area page is the general rule. The order message is the rule of that job. On the confirmation line, write the fee together with the district. A yes then accepts both the count and the fee. Taking the fee off the line and saying it later is the surprise itself. If delivery is free, write what condition it hangs on. If there is no condition, it is free for everyone. Making it free only for some creates a slight later. The condition can be a bag filled to a certain point, or a particular neighbourhood. Describe the condition through the job itself: from one full carton, or only in this neighbourhood. The figure then stays put, and the rule stands.
4. The quick reply should not argue with the site
The sentence that goes out on the phone should be a shortening of the list on the site, not another list. If three districts and their fees do not fit in the quick reply, say: look at the site and write your district. Do not send an invented single fee. A single fee prices the edge neighbourhood wrongly. Give the same list to the person who carries the bag. If they name another figure at the door, the line you wrote falls. When the list changes, update all three on the same morning: the site, the quick reply, the paper the carrier holds. A gap of one day ties that day's order to the old fee.
5. Do not mix the hour with the area
Same-day delivery is a separate promise inside the area. Being inside the area does not mean you will go the same day. Write the last hour for same-day beside the area sentence. An order from outside the district that arrives in the afternoon waits until tomorrow. Say that at the start. If the delivery hour and the fee sit on the same line, the person sees both. A person who sees only the fee and not the hour waits at the door in the evening. A person waiting at the door argues about the fee as well. Separating them opens both arguments.
Open your delivery sentence this evening. See whether each district has its fee beside it. If a neighbourhood on the edge is missing from the list, add it, or write that you do not go. The figure that would be said at the door tomorrow should already be written tonight.